Placing a security freeze on your file is a way to control access to your information since it prevents SageStream from releasing your credit report or score without your consent. SageStream does not charge a fee to place a security freeze or to remove one from your file.
If you would like to request a security freeze, you may (1) call us at (888) 395-0277, or (2) submit a signed, written request by secured fax at (858) 451-2847 or by mail to: SageStream, LLC Consumer Office, P.O. Box 503793, San Diego, CA 92150.
Process for Identity Verification
Please provide the following information in your request:
For security purposes, we must verify your identity. Therefore, please include the following with your written request:
A legible copy of your current driver’s license or other current government-issued identification card showing your current address and date of birth.
The address on the ID or other document must match the address provided in your request.
Your request will be processed within three business days after receipt. A confirmation letter will be sent by USPS first-class mail and will include a personal identification number (PIN) issued by SageStream. This PIN will be required to remove the security freeze.
Remove the Security Freeze
It is important to remember to remove the security freeze before you plan on applying for credit or opening new accounts such as wireless, cable or satellite utilities. Otherwise, you may experience unexpected delays in establishing new accounts until you can contact SageStream and provide the necessary information to remove the security freeze.
To remove the security freeze, you will need to provide both of the following:
You can request removal of the security freeze by mailing your request to the above address or by calling SageStream toll-free at (888) 395-0277 Monday – Friday, 9:00 AM to 5:00 PM (Pacific Time).
Block Information as a Result of Identity Theft
If you believe specific information in your consumer report is incorrect as a result of identity theft, you can request that the fraudulent information be blocked from your report. Blocking the information will not prevent SageStream from releasing your credit report or score to organizations that have a legal right to receive it, but it will prevent the specific information that you believe is related to identity theft from being included in the report.
In most cases, it is recommended that you first obtain a copy of your consumer report from SageStream to review the information we currently have about you. Instructions on how to obtain a copy of your consumer report can be found on the Consumer Report page.
To request that specific information related to identity theft be blocked from your consumer report, you will need to return a copy of your report indicating the fraudulent information that you want to have blocked, and you will need to provide us with a copy of your Identity Theft Report. For information about Identity Theft Reports and how to create one with the Federal Trade Commission (FTC), refer to the FTC website at: http://www.consumer.ftc.gov/articles/0277-create-identity-theft-report.
Send your request and copy of your Identity Theft Report to us at:
SageStream, LLC Consumer Office
P. O. Box 503793
San Diego, CA 92150