Security Freeze

Placing a security freeze on your file is a way to control access to your information since it prevents SageStream from releasing your credit report or score without your consent. SageStream does not charge a fee to place a security freeze or to remove one from your file.

If you would like to request a security freeze, you may (1) call us at (888) 395-0277, or (2) submit a signed, written request by secured fax at (858) 451-2847 or by mail to: SageStream, LLC Consumer Office, P.O. Box 503793, San Diego, CA 92150.

For security purposes, we must confirm your identity.  Please see below for additional steps.

If you submit a written request by secured fax or mail, please provide the following information:

A. Required Information

  • Your first name, middle name, last name, suffix (if applicable)
  • Your current address including ZIP code
  • Your current phone number with area code
  • Your Social Security number
  • Your date of birth (month, day, and year)

B. Proof of Identity Documentation

For security purposes, to confirm your identity, please include with your written request:

  • a legible copy of your current driver’s license or other current government-issued identification card showing your current address and date of birth.

NOTE:  You will be required to submit additional identity verification documentation under the following circumstances:

  1. If your driver’s license or other government-issued ID is not current or does not show your current address and date of birth:
  • Submit a legible copy of a document from Category 2 listed below along with a legible copy of your driver’s license or other government-issued ID.
  1. If you do not have a driver’s license or other government-issued ID
  • Submit a legible copy of a document from Category 1 and Category 2 listed below.

Category 1

  • Social Security card
  • U.S. passport picture page
  • Alien registration card
  • Military identification card (front and back)

Category 2

  • Recent cable, utility or telephone statement with your name and current mailing address
  • Bank statement with current address
  • Rental lease agreement showing current address
  • Voided personal check with your preprinted current address
  • Notarized letter from your landlord confirming your current name and residential address
  • Mortgage statement with the current address

Please note that the address on the identification card or other identity verification document must match the address provided in your request.

Your request will be processed within three business days after receipt.  A confirmation letter will be sent by USPS first-class mail and will include a personal identification number (PIN) issued by SageStream. This PIN will be required to remove the security freeze.

Remove the Security Freeze

It is important to remember to remove the security freeze before you plan on applying for credit or opening new accounts such as wireless, cable or satellite utilities. Otherwise, you may experience unexpected delays in establishing new accounts until you can contact SageStream and provide the necessary information to remove the security freeze.

To remove the security freeze, you will need to provide both of the following:

  1. The PIN issued to you at the time the security freeze was placed, which was printed in the confirmation letter mailed to you from SageStream; and
  2. Verification of your identity as described in the “Process for Identity Verification” section above

You can request removal of the security freeze by mailing your request to the above address or by calling SageStream toll-free at (888) 395-0277 Monday – Friday, 9:00 AM to 5:00 PM (Pacific Time).

Block Information as a Result of Identity Theft

If you believe specific information in your consumer report is incorrect as a result of identity theft, you can request that the fraudulent information be blocked from your report. Blocking the information will not prevent SageStream from releasing your credit report or score to organizations that have a legal right to receive it, but it will prevent the specific information that you believe is related to identity theft from being included in the report.

In most cases, it is recommended that you first obtain a copy of your consumer report from SageStream to review the information we currently have about you.  Instructions on how to obtain a copy of your consumer report can be found on the Consumer Report page.

To request that specific information related to identity theft be blocked from your consumer report, you will need to return a copy of your report indicating the fraudulent information that you want to have blocked, and you will need to provide us with a copy of your Identity Theft Report.  For information about Identity Theft Reports and how to create one with the Federal Trade Commission (FTC), refer to the FTC website at: www.identitytheft.gov/#what-to-do-right-away.

Send your request and copy of your Identity Theft Report to us at:

Secure fax:
(858) 451-2847

Or

Postal mail:
SageStream, LLC Consumer Office
P. O. Box 503793
San Diego, CA  92150