File Dispute

If you believe that information contained in your SageStream, LLC consumer report is inaccurate, you can file a dispute with us by using one of the following options:

  1. Mailing your dispute to us at:

SageStream, LLC Consumer Office
P. O. Box 503793
San Diego, CA  92150

  1. Faxing your dispute to us at:

Secured fax: (858) 451-2847

  1. Calling us toll-free at (888) 395-0277

For security purposes, we must confirm your identity.  Please see below for additional steps.

If you submit a written request by secured fax or mail, please provide the following information:

A. Required Information

  • Your first name, middle name, last name, suffix (if applicable)
  • Your current address including ZIP code
  • Your current phone number with area code
  • Your Social Security number
  • Your date of birth (month, day, and year)

B. Proof of Identity Documentation

For security purposes, to confirm your identity, please include with your written request:

  • a legible copy of your current driver’s license or other current government-issued identification card showing your current address and date of birth.

NOTE:  You will be required to submit additional identity verification documentation under the following circumstances:

  1. If your driver’s license or other government-issued ID is not current or does not show your current address and date of birth:
  • Submit a legible copy of a document from Category 2 listed below along with a legible copy of your driver’s license or other government-issued ID.
  1. If you do not have a driver’s license or other government-issued ID
  • Submit a legible copy of a document from Category 1 and Category 2 listed below.

Category 1

  • Social Security card
  • U.S. passport picture page
  • Alien registration card
  • Military identification card (front and back)

Category 2

  • Recent cable, utility or telephone statement with your name and current mailing address
  • Bank statement with current address
  • Rental lease agreement showing current address
  • Voided personal check with your preprinted current address
  • Notarized letter from your landlord confirming your current name and residential address
  • Mortgage statement with the current address

Please note that the address on the identification card or other identity verification document must match the address provided in your request.

When we receive your dispute, we will reinvestigate the disputed information free of charge.   If the results of our reinvestigation show that the information is inaccurate or if it cannot be verified, we will modify or delete the information from your SageStream consumer file.  If our reinvestigation confirms the information is accurate, the information will remain in your SageStream consumer file.  You will receive a notice with the results of the investigation along with your updated SageStream consumer report usually within thirty (30) days.    After you file a dispute, if you provide additional information that is relevant to your dispute, the time required for completion of our reinvestigation may be extended up to fifteen (15) days.

Although not required, we recommend that you obtain your SageStream consumer report prior to filing a dispute so that you can review all of the information contained in your report for accuracy and completeness.  Instructions on how to request your SageStream consumer report can be found at Consumer Report.